Tuesday, October 27, 2020

The Impact Technology Has on Talent Management.




Like everything else, talent management has changed over the past few decades. To get technology and apply it to the recruitment process to where it is now, there were a lot of obstacles that needed to be overcome. Even to date, some organizations hesitate to use technology in the recruitment process although the numbers are diminishing. (Ellucian. Undated).

In any company that is digital or data-based, talent management is being redefined by rapid changes and maturation of emerging technologies. (Shen, J., 2017). Talent management is a broad topic of discussion as people and talent management is the most fundamental part of any organization. Without people and talent, businesses wouldn't function and there would be no ability to create value. (Davies, I., 2016).

Talent management is a multi-faceted subject with four main points of discussion. They are HR-processers, skill and leadership training and development, long-term talent strategy, organizational design, and effectiveness. (Shen, J., 2017).

Innovation in the present day and age assumes a significant function. It is ever-changing and organizations need to embrace this new change. (Davies, I., 2016).  If an organization is in the process of recruiting new blood, the vacancy would be advertised on an online platform rather than publishing it in the newspapers. Instead, employing firms would post a job online, tweeting, and blogging to social networks and would then proceed to get referrals from engaged employees. (Newman, D., 2018).

Human Resource systems have undergone a vast improvement in the cloud computing environment. While data can be used to predict behavior and tasks, studying one’s employees will provide the management with the insight to understand better business opportunities for business development. Being able to identify the correct talent using data is very important as the organization will be better able to select the most suitable candidates without spending extra time and money. (Davies, I. 2016).

Mentioned below are a few important aspects that will help change talent management in an organization for its betterment. It is an important aspect to define the qualifications required in the process of recruiting as it will improve productivity as well as help future candidates search platforms to find the most suitable position for them. (Ellucian. Undated). Another important aspect is how an organization can improve training and development which will be tailored to suit each employee according to their work experience. Career progression is important to most employees and this will help retain them which will add further value to the organization. (Dessler, G., and Varkkey, B. 2009).

Once an effective training and development program has been developed it will assist the employees in gaining and carrying out tasks efficiently and professionally. (Dessler, G., and Varkkey, B. 2009). While technology can aid to hire better and stronger candidates, that shouldn't be the end of the talent-tech journey of the organization.  Instead of thinking of technology as a hire/fire mechanism, it should be a means of problem-solving within the organization. Employees should have the freedom to talk about any issues they are having be it in processing help tickets or responding to complex customer inquiries. (Newman, D., 2018).

Finally, with the benefits which current technology offers us, it will assist in producing a strong and efficient workforce while also providing a better decision-making environment. While human insight should not be made to feel redundant, this too can play a vital role in the talent management process. (Dessler, G., and Varkkey, B. 2009).

References

Dessler, G., and Varkkey, B. (2009). Human Resource Management. 11th ed. India: Person.

Ellucian. Undated. The Impact Of Technology On Talent Management | Ellucian. [online] Available at: <https://www.ellucian.com/insights/impact-technology-talent-management> [Accessed 17 October 2020].

Davies, I. (2016). Council Post: Three Ways Technology Is Transforming Talent Management In 2016. [online] Forbes.com. Available at: https://www.forbes.com/sites/forbestechcouncil/2016/03/17/three-ways-technology-is-transforming-talent-management-in-2016/#7b73fe0351d7 [Accessed 28 Apr. 2019].

Davies, I., 2016. Council Post: Three Ways Technology Is Transforming Talent Management In 2016. [online] Forbes. Available at: <https://www.forbes.com/sites/forbestechcouncil/2016/03/17/three-ways-technology-is-transforming-talent-management-in-2016/#1f7701aa51d7> [Accessed 18 October 2020].

Newman, D., 2018. Technology For Better Talent Management: What’S The Best Way To Use It?. [online] Future Of Work. Available at: <https://fowmedia.com/technology-for-better-talent-management/> [Accessed 18 October 2020].

Shen, J., 2017. How Emerging Technologies Will Power Talent Management Strategies. [online] CIO. Available at: <https://www.cio.com/article/3186743/emerging-technologies-powering-talent-management-strategy.html> [Accessed 18 October 2020].

16 comments:

  1. As a leader, managers should be constantly nurturing and enabling the talent or employees to grow and reach new heights for themselves and the company. Some managers are turning to “Talent Tech” to solve problems, hire new employees, fill open roles, staff projects, evaluate employees, and develop a talent pipeline. This is a great first step. But to ensure that e fully utilizing technology for better talent management, also want to keep the following in mind. (Daniel 2018)
    1. Use Talent Tech as a Problem Solver—Not a People Picker
    2. 2: Know Who Owns the Tech (Hint: It Isn’t HR)
    3. 3: Start Small and Iterate
    4. 4: Build a Culture of Learning

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    1. Yes, talent tech is great at helping you hire better, strong candidates. Technology should be thought of as a means of solving problems within your company- specifically ones created by digital transformation! Different ways should be researched where talent tech can help with dealing with specific problems. This is mission critical not just for fixing the problem, for successful tech adoption altogether. (Shen. J, 2017)

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  2. Failures in talent management are an ongoing source of pain for executives in modern organizations. Over the past generation, talent management practices, especially in the
    United States, have by and large been dysfunctional, leading corporations to lurch from
    surpluses of talent to shortfalls to surpluses and back again. At its heart, talent management is simply a
    matter of anticipating the need for human capital and then setting out a plan to meet it (Cappelli, P. 2013)

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    1. Talent should look different based on the job role in question. Failure to use the available technologies for applicant tracking puts any organization at a competitive disadvantage. HR must consider the implications of new technology for talent development and also embrace the possibilities of new HR-related technologies. (Lund 2019)

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  3. This comment has been removed by the author.

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  4. According to the Institute for employment studies (2006), online recruitment offers tangible business benefits. However, in such a mechanized process, particularly when a high volume of applications is received, organizations face a number of real challenges. Research in the IRS Employment Review (2005), indicates that nearly one-third of employers sur-veyed have experienced significant problems with online recruitment. Of these, 74 per cent cited that it generated large numbers of unsuitable appli-cants; 35 per cent mentioned a difficulty reconciling online and offline processes and 32 per cent cited technical, IT-relat-ed problems. Litigation problems have also been reported in the press. For example, the Whirlpool Corporation had to pay $65,000 to settle a claim lodged against it by the US Labor Department that the company had
    discriminated against a protected group. The unwanted growth of unsuitable
    candidates are borne out in other research. An increased number of applications
    results in more time being spent screening CVs, because filtering out unsuitable
    candidates is very resource-intensive. Therefore, receiving a higher volume of
    unsuitable applications risks negating some of the expected benefits. This
    screening challenge was described by Bartram (2000), as needing to ‘kiss even more frogs
    before finding the princes.

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  5. Artificial Intelligence (AI), is a new trend that organization or recruiters are using for the hiring process now and will be more in the future. Based on a online survey conducted by HR Research Institute, it was identified that 77% of HR organization using some form of AI or will be using in the future. AI is much helpful for larger organizations, that has to screen many applications. Instead if an AI is used identify the top candidates, HR can spend quality time on the final selection process (O’Connell, 2019).

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    1. In this era, of data and analytics, organizations will embrace data driven methodologies for HRM functions. Technology will play a major role maybe equal or higher importance. Talent management is a possible and currently available function, which uses data analytics for making decisions. (Barman and Ahamed, 2015)

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  6. Increasingly advancing IT technology and global competition means that enhanced quality and innovation must be achieved while also keeping cost low (Timmons, 2010). As an example, the U.S. appears to keep falling behind in rate of change in innovation capacity and in 2009 the Information Technology and Innovation Foundation’s Atlantic Century report ranked the U.S. last in innovation improvements (Ezell, 2009).

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    1. Innovation is a primary source of competitive advantage for companies in essentially all industries and environments and drives efficiency, productivity, and differentiation to fill a higher variety of needs. Technology builds upon itself, enabling innovative approaches within the evolution of technology. Technological advances, particularly in communication and transportation, further innovation. India, China, and the United States are all strong representations of how embracing technology leads to innovation, which in turn leads to economic growth. (Newman 2017)

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  7. Cappelli (2013) explained, The most innovative approaches to managing talent use four particular principles drawn from operations and supply chain management. Two of them address uncertainty on the demand side: how to balance make-versus buy decisions and how to reduce the risks in forecasting the demand for talent. The other two address uncertainty on the supply side. How to improve the return on investment in development efforts and how to protect that investment by generating internal opportunities that encourage newly trained managers to stick with the firm.

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  8. “A company's traditional department-oriented staffing and recruiting process needs to be converted to an enterprise wide human talent attraction and retention effort” (Olsen, 2000).

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  9. Leveraging IT infrastructure have ability to improve the organization talent management by improving the working conditions such as providing the firm’s members with mobile phones and laptops with Internet connection and external access to corporate databases makes easier for members to work independently of time and workplace, enabling scheduling and workplace flexibility and improving work-life balance, which in turn enhance members’ job satisfaction and retains talent (Amado et al, 2015).

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  10. Almost all infrastructure leaders described innovation not as the introduction of new technologies but as “new ways of doing things” when providing service and conducting day-to-day operations for their organizations. Infrastructure leaders believe that constant innovation represents their only chance of meeting user expectations and business demands within budgetary constraints. (McKinsey 20212)

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  11. Instead of automating job roles in masse, the digital age has demonstrated the importance of innately human skills that are indispensable to survive in the future of work. As new technology gains a stronghold in the modern workplace, HR will have to develop new frameworks, models, and collaborations that keep up with the pace of the change. These new workplace models must deliver a truly transformative experience that future-proofs businesses and changes mindsets to support employees in embracing the digital way of working (Seth, 2019).

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  12. Talent management is the firm’s aptitude in sourcing, attracting, selecting, recruiting, developing, retaining and leveraging talent to achieve the goals and objectives of the organization and IT frameworks potentiality can improve the ways and methods of the talent management process within it using internal and external communication, recruiting, training and development, awarding, and motivating the employees (Amado and Montes 2015).

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